Conversation Piece: Outlook 2010 on Windows 7
I’ve been testing Office 2010 for many months, and now that it’s out in public beta, I’m using it exclusively on my main workstation. My favorite of the new Office applications is Outlook; it’s the one with the most dramatic changes, and one of those is the default “Conversation” view of your email messages.
Outlook 2007 also had a “Conversation” view but it was turned off by default, and it was less sophisticated. You had to choose to display by Date or by Conversation; in 2010 it’s a combined Date/Conversation view.
The “Conversation” arrangement means related messages are grouped together in your Inbox (you can also move a group or an individual message to another folder, either manually or by using rules). At first, I wasn’t sure I liked this, but now that I’ve gotten used to it, I really appreciate the convenience of having the whole conversation thread together. When a new message in a thread comes in, the first one is moved from its chronological place in the Inbox down to the group, which now appears chronologically where the most recent message in the thread came in.
By default, a conversation is indicated by a small arrow that appears to the left of the subject line, as shown below in the conversation titled “Hello” that’s highlighted in yellow:
The names of senders are listed below the subject line. When you click the subject line, you expand the conversation thread to display the individual messages, as shown above in the conversation titled “bobble” that’s encircled in red.
If you don’t like the conversation view, you have several options. Right click “Arrange By: Date (Conversations)” at the top of the mailbox list and select Conversations, as shown below:
Here you can uncheck “Show Messages in Conversations,” or you can choose whether to show messages from other folders in a thread, whether to show the senders’ names above the subject line, select to always expand conversations, or just use the classic indented view.
If you do choose to keep the Conversation view, you might want to always expand the conversations. When I first started using 2010, I missed several new messages because they were buried inside conversation threads. The subject line will be bolded if there are any new messages in it, but sometimes messages end up in threads unexpectedly. For instance, if two different people send you messages with the identical subject line (this often happens with something generic such as “Checking in” or “Hello”), Outlook puts these in the same thread even though the messages really aren’t related to one another.
This could cause some consternation, making it appear that people have been cc’ed on a message when they haven’t, as described in this article.
Even though it’s not perfect, I have come to like the Conversation view in Outlook 2010, and I’m hoping it will be even better by the time we get to the final release version of the software. It’s just one of many features that makes 2010 the best Outlook yet.
- Debra Littlejohn Shinder, MVP
deb@shinder.net www.debshinder.com



